AWS Consultant (Contract, Amazon Connect)

<p>This is a remote position.</p> We are supporting a large enterprise financial services organization in building out their Enterprise Contact Centre Infrastructure Operations team.<br> <br> Reporting into a team lead or director-level manager, this role is focused on<b> AWS operations, governance, and infrastructure support</b> within an existing production environment. The position sits at the intersection of cloud operations, access governance, and contact center infrastructure.<br> <br> <b>Employment Type:</b> 6-month contract (extension possible)<br> <b>Work Schedule:</b> Able to work Eastern Time business hours<br> <b>Location:</b> Remote - MUST be physically located in the US (Visa sponsorship is not available)<br> <br> <b>What You'll Do:</b><br> <ul> <li>Manage and maintain AWS IAM (users, roles, policies).<br></li> <li>Oversee access control, permissions, and governance across AWS environments.<br></li> <li>Support day-to-day AWS operational activities.<br></li> <li>Monitor and maintain cloud environments using tools such as CloudWatch.<br></li> <li>Support storage and data operations (e.g., S3).<br></li> <li>Collaborate with internal teams supporting contact center / telephony infrastructure.<br></li> <li>Respond to operational requests and ensure system stability and security.<br></li> </ul> <br> <br> <h3>Requirements</h3> <ul> <li>Strong hands-on experience in AWS operations / infrastructure support.<br></li> <li>Deep experience with: IAM (users, roles, policies), access control and permissions management, AWS account governance.<br></li> <li>Experience with <b>Amazon Connect</b>.<br></li> <li>Experience with AWS services such as <b>CloudWatch </b>and <b>S3</b>.<br></li> <li>Ability to support production environments and handle day-to-day operational requests.<br></li> <li>Exposure to contact center / telephony environments.<br></li> <li>Experience with AWS Lambda, Python, Azure Pipelines.<br></li> </ul> <br> ------------------------<br> <br> At Talencore, we stand against racism and discriminatory practices. We stand against violence.<br> <br> We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity.<br> <br> We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.<br> <br> <br> <br> <br>

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